ACCOUNT AND DATA DELETION

1.Overview

This page describes how to delete your Deku Studios account and the personal data associated with it. You may request deletion at any time, whether you currently have the app installed or not. There are two paths to submit a request and they have the same effect.

2.How to Request Deletion

2.1Path A: In-App Deletion (Recommended)

If you have the app installed and can sign in, the fastest path is to delete your account from within the app:

• Glyphs, Nines, and Soltara (iOS and Android): Profile > Settings > Privacy & Security > Delete Account.

You will be asked to confirm your decision. Upon confirmation, your request is submitted immediately and your account enters the processing flow described in Section 4 below.

2.2Path B: Web Request (For Uninstalled Users or No In-App Access)

If you no longer have the app installed, cannot sign in, or prefer to submit your request outside the app, email support@deku.net with the following information:

• Subject line: "Account Deletion Request"
• From the email address registered to your Deku Studios account. This allows us to verify your identity without requiring you to sign in.
• Include in the body:

- Your display name (if you remember it) - The game or games you played (Glyphs, Nines, Soltara) - Whether you want account deletion AND data deletion (default), or data deletion only (see Section 3)

We will respond within five (5) business days to acknowledge receipt and request any additional verification information needed to process your request. We may ask for additional identity verification before processing if the registered email is no longer accessible to you.

For privacy-specific requests separate from account deletion, you may also contact privacy@deku.net.

3.Account Deletion vs Data Deletion

A standard account deletion request closes your account and deletes or de-identifies your personal data, subject to the retention requirements described in Section 6.

You may also request data deletion only — meaning we delete personal information we have collected from you, while you retain an active account. Note that some data is necessary for the account to function (for example, your email address); if you request deletion of data required to maintain the account, the account will be closed as part of the request. Data deletion as a standalone right is described in our Privacy Policy, Section 8 (California Privacy Rights), and is available to all players regardless of residence.

When you submit a request through this page, specify your preference. If you do not specify, we will treat the request as a full account deletion (Path A in-app default).

4.What Happens After You Submit a Request

Account deletion is permanent and cannot be undone once processing completes. When you submit a deletion request:

• If your wallet balance is greater than $0: Your request enters a 7-day grace period during which you may withdraw your remaining funds. After 7 days, any unclaimed wallet balance will be forfeited.
• If your wallet balance is $0: Your request proceeds directly to review and will be processed promptly.
• Acorn balance: All Acorns will be permanently forfeited upon deletion. Acorns cannot be withdrawn or transferred.
• Cancellation: You may cancel your deletion request at any time during the grace or review period. Your account will remain fully active if you cancel. To cancel, reply to your deletion confirmation email or contact support@deku.net.
• Re-registration restriction: After your account is deleted, you will not be able to create a new account for thirty (30) days.

Upon completion of the deletion process, your account will be permanently deactivated and personal identifying information will be anonymized in accordance with the retention schedule described in Section 6 and our Privacy Policy.

5.What Is Deleted

The following categories of data are deleted or de-identified upon completion of your account deletion request:

• Account credentials (email address, password hash)
• Display name and avatar
• Profile preferences and notification settings
• Push notification tokens
• Game and tournament history, including scoring details and replay inputs that are not subject to ongoing audit retention
• In-app preferences (sound, theme, gameplay settings)
• Device identifiers used for app personalization
• Marketing and analytics identifiers
• Communications history (excluding records of legally relevant disputes)

6.What Is Retained and Why

Certain data is retained after account deletion to comply with federal and state regulatory requirements that apply to skill-based real-money contest platforms. Retention periods and rationale are as published in our Privacy Policy, Section 5 (Data Retention):

Retained data is stored in a de-identified or anonymized form to the maximum extent compatible with the applicable legal obligation. We do not use retained data for any purpose other than satisfying the underlying obligation. After the applicable retention period, data is deleted in accordance with our data lifecycle procedures.

7.Processing Timeline

Account deletion requests are processed within thirty (30) days of receipt, consistent with our Privacy Policy, Section 7.4. If your request enters a wallet-balance grace period (Section 4), the 30-day clock begins after the grace period concludes.

We will send you a confirmation email when your account has been deleted. After that confirmation, you cannot recover the account.

8.Data Access Before Deletion

If you would like to receive a copy of your personal data before requesting deletion, contact privacy@deku.net. We will provide your data in a commonly used, machine-readable format within forty-five (45) days, per Privacy Policy Section 7.5.

9.Contact

For all account deletion or data deletion requests:

• support@deku.net — primary intake for deletion requests
• privacy@deku.net — privacy-specific inquiries, data access requests, and CCPA / CPRA / GDPR rights requests

Deku Studios LLC New York, United States